Bully Pulpit: Why Not Fly Aeromexico to Oaxaca?
Aeromexico, are you listening? Why is it so hard to have a decent customer service experience with your airline company? I’ve been debating whether to publish this and decided to go ahead. Maybe it will get a decision maker’s attention. There is no customer service feedback link on your website! I arrived in Mexico City […]
Bummer! Mexicana Airlines Declares Bankruptcy, Cancels All Flights
A bunch of us had flights booked and paid for on Mexicana Airlines to get to Oaxaca for the Day of the Dead documentary photography workshop at the end of October 2010. Carol wrote to me to say she had just discovered that Mexican had canceled all their flights, no refunds were possible, and the […]